Frequently Asked Questions
I have already purchased a Preservation Kit, what is the next step?
Once you have your kit, you simply fill out the enclosed Pre-Paid order form, use the materials provided to pack up your gown, and attach the Pre-Paid Ground shipping label. Please Note: An adult signature will be required when your gown is delivered back to you. This is done for the protection of your gown.
Do I need to have my gown cleaned before sending to your company?
No, Wedding Gown Preservation Company will handle all the cleaning of your gown to ensure a proper preservation.
What exactly is the process you use to clean the gown?
We have several different processes that are used for cleaning. Each gown is evaluated upon its arrival and the best cleaning process for that particular gown is used. All of our processes are safe, gentle and environmentally safe. Your gown is then fitted on an acid-free bust form and packed in our acid-neutral preservation chest. Please note shoulder pads and bust pads must be removed as they could cause damage to the gown over time. They will be wrapped in tissue paper and packed underneath your gown.
What stains are removed with your process?
We are able to remove approximately 95% of all stains – including tar, blood, perspiration, grass, mud, grease, and food, being the most common, as well as any sugar stains from cake icing, wine and other beverages.
What can be seen in the display window?
You will be able to view your gown and veil. Any other items will be positioned at the bottom of the window, where possible, or packed underneath your dress.
What else can I send along with my gown?
You may also send items such as your veil, headpiece, gloves, garter, moneybag, handkerchief, slip, flower girl gown, etc. Additional fees may apply for certain Items.
How long will I have to wait for my gown?
Please allow 4-10 weeks to receive your gown back to be assured that your gown receives the individual attention it deserves.
If I want to declare more value, what do I need to do?
Make a note on your paperwork and enclose a check or money order (made payable to: Wedding Gown Preservation Company) for $3.00 per $100.00 of additional declared value. For your convenience we also accept Visa, MasterCard, or Discover.
Is My Gown Guaranteed?
YES! We provide a 100 year guarantee against caramelized sugar stains or yellowing. If at anytime your gown is found to have yellowed or has caramelized stains we will reprocess the gown at no additional cost. If reprocessing is found to be unsuccessful we will refund the preservation cost. REMEMBER: Never store your gown in the attic or basement.
Once you have your kit, you simply fill out the enclosed Pre-Paid order form, use the materials provided to pack up your gown, and attach the Pre-Paid Ground shipping label. Please Note: An adult signature will be required when your gown is delivered back to you. This is done for the protection of your gown.
Do I need to have my gown cleaned before sending to your company?
No, Wedding Gown Preservation Company will handle all the cleaning of your gown to ensure a proper preservation.
What exactly is the process you use to clean the gown?
We have several different processes that are used for cleaning. Each gown is evaluated upon its arrival and the best cleaning process for that particular gown is used. All of our processes are safe, gentle and environmentally safe. Your gown is then fitted on an acid-free bust form and packed in our acid-neutral preservation chest. Please note shoulder pads and bust pads must be removed as they could cause damage to the gown over time. They will be wrapped in tissue paper and packed underneath your gown.
What stains are removed with your process?
We are able to remove approximately 95% of all stains – including tar, blood, perspiration, grass, mud, grease, and food, being the most common, as well as any sugar stains from cake icing, wine and other beverages.
What can be seen in the display window?
You will be able to view your gown and veil. Any other items will be positioned at the bottom of the window, where possible, or packed underneath your dress.
What else can I send along with my gown?
You may also send items such as your veil, headpiece, gloves, garter, moneybag, handkerchief, slip, flower girl gown, etc. Additional fees may apply for certain Items.
How long will I have to wait for my gown?
Please allow 4-10 weeks to receive your gown back to be assured that your gown receives the individual attention it deserves.
If I want to declare more value, what do I need to do?
Make a note on your paperwork and enclose a check or money order (made payable to: Wedding Gown Preservation Company) for $3.00 per $100.00 of additional declared value. For your convenience we also accept Visa, MasterCard, or Discover.
Is My Gown Guaranteed?
YES! We provide a 100 year guarantee against caramelized sugar stains or yellowing. If at anytime your gown is found to have yellowed or has caramelized stains we will reprocess the gown at no additional cost. If reprocessing is found to be unsuccessful we will refund the preservation cost. REMEMBER: Never store your gown in the attic or basement.